The session I attended had to be condensed into 1 hour. Nonetheless I found the session informative as an RTT refresher. The presentation style was passionate and the presenter was clearly very experienced demonstrating a comprehensive command of the subject in hand.

Karen Hyde’s RTT Training was engaged in 2015 to help us effect improvements within our NHS Trust. Karen was hard working and professional in her conduct.

Karen worked closely with all staff to identify and implement improvements to our process of patient pathway.

‘Passionate’ is an understatement on how to describe Karen’s approach.

I would highly recommend the service Karen provides to organisations seeking to improve the processes and behaviours currently in place.

RTT Training

Prior to the meeting I felt that I knew pretty much all there was to know about RTT – boy was I in for a wakeup call – my knowledge was just superficial I realised.

The training, carried out by the most engaging trainer that I have listened to in a while, was detailed, well presented, informative and dare I say it...fun

The 90 minutes flew by and a few of us stayed behind to ask questions that were more related to our local area which was really helpful.

Only down side was no slides – could have done with a copy for future reference.

Would recommend training to all grades and for all levels of “expertise”.

Thank you.

Sheffield Teaching Hospital NHS Foundation Trust purchased over 1200 memberships for the 18week e-learning healthcare training resource in February 2014.

The Trust used the system to undertake an initial assessment of the baseline level of knowledge and understanding of the 18 week patient pathway across relevant staff across the organisation, including clinical staff. Karen Hyde, one of the system developers, was commissioned to oversee this assessment process and the Trust put over 800 staff through formally designated assessment sessions over six days – a significant achievement in its own right.

The feedback from staff using the system was very positive, although with some reservations from some staff regarding the ‘exam’ element.

Training sessions were then put in place, again with Karen commissioned to undertake these. Feedback from these sessions was extremely positive, with staff feeling able to relate to Karen
personally and reporting that they understood 18 weeks for the first time, largely due to Karen’s ability to ‘make it real and understandable’.

The staff were then requested to re-sit their assessment so that the Trust could judge the impact of having access to the training system on the initial baseline results.

At the end of the first assessments, 22 staff had passed their exam.

At the end of the second assessments, this had increased to 724 staff.

Furthermore, access to the system and the process the Trust had gone through, had raised the profile of the need for correct recording of 18 week pathways considerably. A number of natural ‘champions’ had emerged, including clinicians.

The Trust is now in a better position to know what additional training is required for the various staff groups involved in the 18 week patient pathway. There is also more confidence in the data recording associated with this.

The implementation of the 18 week e-learning system at Sheffield Teaching Hospital has been an important element of the evaluation of its 18 weeks position and its future improvement plans.

Salford Royal NHS Foundation Trust purchased the 18 week e-Learning resource in 2014 to enhance staff knowledge of the 18 weeks RTT pathways and support improvements in RTT recordings within the Trust.

Approximately 800 clinical /non-clinical staff who administer patient pathways in relation to 18 week RTT waiting times were identified as requiring training. These staff were asked to complete an initial baseline assessment for the Trust to gain a level of their 18 week RTT pathway knowledge prior to commencement of the training. A small number of staff were hesitant about undertaking the training, however, are now able to see the benefit in terms of their understanding of RTT and translation to their role, impact on patients and the Trust’s compliance with the target.

In addition staff were also invited to attend a 2-hour face to face session. Nine sessions, led by Karen Hyde, Director of 18 weeks e-Learning, were scheduled over 3-week period giving staff an opportunity to ask specific questions relating to their area of work. These sessions were well attended and feedback was extremely positive including comments like “Karen really knows her stuff”.

Following completion of the training modules staff were asked to re-sit the online exam to re-test their knowledge following completion of the training. To date 583 have passed following completion of the training.

The Trust also decided to undertake some bespoke speciality training and 3x1-day were held facilitated by Senior Managers but led by Nicola Cooper from 18 weeks e-Learning, the aim of which was to focus on implementation of the 18 week RTT pathways within key directorates.

As a result of commissioning the eLearning package, the Trust has developed staff core competencies and is in the process of developing an assurance system. This will ensure both standardisation of practice and reliability.

18 week eLearning Directors have been extremely supportive in assisting the Trust to organise the logistics of training, leading face to face sessions and providing advice in relation to specific speciality queries. I personally have found them very knowledgeable and they were very well received by staff groups.